Shipping Policy

1. Where we ship

We ship within the United States only, including all 50 states. We do not ship internationally at this time.

We cannot ship to freight forwarders. We can ship to PO Boxes and APO/FPO addresses, though delivery there typically takes longer.

2. Processing time

We pack your order and hand it to the carrier within 24 to 72 hours of the order being placed. Orders placed on weekends or public holidays are processed on the next business day.

You receive a confirmation email straight away, and a second email with your UPS tracking number as soon as the label is created.

3. Delivery times

The windows below start once the parcel has shipped, and are additional to the processing time above.

Method	Estimated delivery	Cost
Standard (UPS)	5–8 business days after shipping	Free

These are estimates provided by the carrier, not guarantees. Business days exclude weekends and US federal holidays.

We do not offer expedited or express shipping. There is one shipping method and it is free on every order.

4. Carrier

We ship with UPS. Your tracking number and the carrier are shown in your shipping confirmation email.

5. Tracking

Every order ships with tracking. You will receive a confirmation email when your order is placed, and a second email with the UPS tracking number as soon as the label is created. Tracking can take up to 24 hours to show movement after you receive it — this is normal and does not mean anything is wrong.

If your tracking has not updated in 5 business days, email support@aurvenashop.com and we will open a trace with the carrier.

6. Subscription shipments

Subscription orders ship on the same 30-day cycle as your billing date. We email you a reminder 3 days before each renewal, so you have time to skip a shipment, change your address, or cancel.

If you change your shipping address, do it before the renewal date. Once an order has shipped we cannot redirect it.

7. Lost, stolen, or damaged packages

If tracking shows delivered but you did not receive the package, contact us within 7 days of the delivery date. We will file a claim with the carrier and, in the meantime, we will reship or refund your order — you choose.

If your package arrives damaged, send a photo to support@aurvenashop.com and we will replace it at no cost.

8. Incorrect addresses

Please check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, we will contact you and reship at no additional charge the first time.

9. Order changes and cancellations

If you need to change or cancel an order, email or call us as soon as possible. We can usually stop an order before it ships. Once it has shipped, our Refund Policy applies — and it covers opened and unopened products for 30 days.

10. Contact

MDOG Products LLC
2779 S Church St PMB 133
Burlington, NC 27215, United States
Email: support@aurvenashop.com
Phone: (801) 946-7564
Hours: Monday–Friday, 9am–5pm ET