Refund Policy
Our guarantee in one sentence: you have 30 days from the delivery date to request a full refund, and both opened and unopened products are eligible.
1. The 30-day money-back guarantee
We offer a 30-day money-back guarantee on every order placed on aurvenashop.com/. The 30-day period starts on the date your order is delivered.
If you are not satisfied for any reason, contact us within those 30 days and we will refund the full purchase price of the product.
2. Opened and unopened products are both eligible
This is stated explicitly so there is no ambiguity: opened products are eligible for a refund, and unopened products are eligible for a refund.
You do not need to have the carton sealed. You do not need the product to be unused. We expect you to actually try it — that is the entire point of the guarantee.
| Condition | Eligible for refund |
|---|---|
| Unopened, sealed carton | Yes, within 30 days of delivery |
| Opened carton, partially used | Yes, within 30 days of delivery |
| Opened carton, fully used | Yes, within 30 days of delivery |
| Damaged or incorrect item received | Yes — replaced or refunded, your choice |
3. How to request a refund
- Email support@aurvenashop.com or call (801) 946-7564.
- Include your order number and the email address used at checkout.
- We confirm your request within one business day.
You do not need to explain your reason. You will not be transferred to a retention line, and we will not require a phone call to process a request you sent by email.
4. Do I have to ship the product back?
No. For a standard money-back guarantee request you do not need to return the product. Please dispose of it responsibly or keep it.
If we shipped you the wrong item or the item arrived damaged, we may ask for a photo. We will never ask you to pay return shipping for our error.
5. When you get your money back
Approved refunds are issued to the original payment method within 3–5 business days of approval. Depending on your bank or card issuer, it can take up to a further 10 business days to appear on your statement.
Shipping is free on all our orders, so the full amount you paid is the full amount refunded.
6. Subscriptions
If you are on a subscription, the 30-day guarantee applies to your first shipment.
For later shipments: you can cancel at any time before a renewal and you will not be charged. If a renewal has already been charged and shipped, contact us within 30 days of that shipment’s delivery and we will refund it under the same terms as above — opened or unopened.
Cancelling is immediate, costs nothing, and can be done in one click from the link in any order email, from your account page, by emailing support@aurvenashop.com, or by calling (801) 946-7564.
7. Exceptions
Digital products (such as downloadable guides) are refundable within 30 days of purchase. Because they are delivered instantly, we cannot take them back, but we will still refund them on request.
We reserve the right to decline repeated refund requests from the same customer or household where there is clear evidence of abuse of this policy. This has never been applied automatically and never will be — a human reviews every case.
8. Contact
MDOG Products LLC
2779 S Church St PMB 133
Burlington, NC 27215, United States
Email: support@aurvenashop.com
Phone: (801) 946-7564
Hours: Monday–Friday, 9am–5pm ET